How on-site support, analysis, and collaboration worked together to eliminate downtime on high-speed filling equipment.
A growing premium food brand was dealing with throughput issues tied to its cartons. Their previous supplier had been acquired by an integrated company, and the technical support and urgency needed to address the problem simply weren’t there. While the customer was large, they weren’t large enough to get the attention they needed — and switching suppliers came with plenty of internal hesitation.
We started by showing up. Our team visited the facility multiple times to observe the filling process, review the carton design and pack-out, and — most importantly — talk directly with the operators running the line. By taking the time to understand the problem from every angle, we identified improper gluing and tightened carton tolerances to improve performance without increasing the customer’s cost.
Carton-related line stoppages and jams were eliminated. The customer experienced zero downtime associated with bad cartons, allowing their filling operation to consistently hit planned throughput and OEE targets.
“A production-floor problem that took showing up and listening to fix, not another vendor call.”
“When equipment couldn’t keep up with demand, we found a way to add capacity without tying up capital.”